What is Customer Service? In essence, it’s the direct interaction between a company and its customers. Most retailers view this interaction as a critical component of customer satisfaction and repeat business. Service is an important aspect of servant-leadership. A business can improve…

Customer service is the process of providing service to your customers. It can occur before or after a customer makes a purchase, and it’s dependent on the employees’ ability to understand the individual needs of each customer. Employees are crucial to customer…