Customer service is the provision of exceptional service to customers prior, during, and even after a sale. The perception of such interaction depends on how well employees adjust themselves to that of the customer. I call this ‘customer consciousness’ or ‘customer awareness’….

Customer service is the provision of exceptional service to clients prior, during, and even after a sale. The success of these exchanges depends on how well employees “can adjust themselves to that of the customer”. Each of these three elements, whether dealing…